01
Slow replies
Customers message while you are serving someone else or managing daily operations.
AI WHATSAPP AUTOMATION FOR BUSINESSES
Can't reply to every WhatsApp? Let AI help manage the conversation.
Customers ask about prices, packages, opening hours and the same questions every day. Onesty helps set up AI WhatsApp Automation that uses your business information to answer common questions, organise leads and support follow-ups. We do more than setup. We can monitor, update and maintain the system monthly.
Configured for your businessAI answers common questionsMonthly management available
AI WHATSAPP WORKFLOW
Customer Sends a MessageIncoming WhatsApp messages, any time
AI Understands the QuestionUses FAQs, pricing and business details
Reply & Qualify LeadsAnswer common questions and identify prospects
AI reply
Follow Up & HandoverImportant cases go to your team
✓Lead ready
Common Business Challenges
Customers message while you're busy. Leads can slip away.
WhatsApp is convenient for customers but harder to manage as enquiries grow. Automation can handle repetitive questions and give your team more time for conversations that need a human touch.
02
The same questions, every day
Prices, packages, location, opening hours and booking steps need repeated answers.
03
Inconsistent follow-up
Prospects enquire but there is no organised process to continue the conversation.
What We Set Up
More than installing a tool. We help build a working system.
Onesty adapts automation to your business process. Actual features depend on the service plan, connected channels and account access.
AI Chatbot Based on Your Business
Configure the chatbot using your FAQs, price lists, catalogue, policies and supplied documents.
- Consistent replies in Bahasa Malaysia or English
- Uses approved business information
- Knowledge base review and updates
Auto Replies & Follow-ups
Organise welcome replies, follow-up messages and reminders so prospects are less likely to be overlooked.
- Greetings and FAQ replies
- Agreed follow-up flows
- Drip campaigns if supported by the plan
Lead Management
Help your team see who has just enquired, who needs a follow-up and who is ready to speak to sales.
- Lead organisation and labels
- Handover to staff
- Clearer response process
Setup, Monitoring & Monthly Care
We can manage configuration, test flows, update replies and help address operational issues within the package scope.
- Initial setup and training
- Periodic workflow checks
- Monthly support and improvements
How It Works
From initial setup to ongoing monthly care.
You provide your business information and required account access. We help configure, test and improve the workflow within the agreed scope.
Understand the business
Review products, customer questions, sales flow and cases that need staff handover.
Set up AI & WhatsApp
Configure the platform, knowledge base, replies and agreed automation rules.
Test before launch
Test sample questions, review accuracy and make sure handover paths are clear.
Maintain and improve
Review the system monthly, update information and adjust flows based on the plan.
Platform Subscription Options
Choose a plan that fits your business.
Platform subscriptions are separate from Onesty's service fees. The AI Chatbot feature requires Pro or above.
ENTRY
Basic
RM14.90 / month
For basic WhatsApp and lead management.
- 1 regular WhatsApp device
- Up to 350 messages per day
- Up to 5,000 leads
- 30 campaigns per month
- Unified Inbox and lead management
- Basic Auto Reply
- AI Chatbot not included
RECOMMENDED FOR AI
MOST POPULAR
Pro
RM39.90 / month
For businesses that need AI Chatbot and follow-up automation.
- 3 regular WhatsApp devices
- Up to 3,500 messages per day
- Up to 50,000 leads
- 100 campaigns per month
- AI Chatbot and Drip Campaigns
- Images, videos, documents and scheduled campaigns
- REST API and webhooks
ADVANCED
Max
RM99.90 / month
For businesses with higher lead and device requirements.
- 10 regular WhatsApp devices
- Up to 33,333 messages per day
- Unlimited leads and templates
- 500 campaigns per month
- AI Chatbot and Drip Campaigns
- Unlimited Unified Inbox archive
- Priority support
TEAM
Team
RM99.90 / month
Introductory price, regular price RM149.90/month. For businesses with staff handling chats.
- Everything in Max
- 10 regular WhatsApp devices
- 1 owner + 3 staff seats
- Assign devices and monitor staff replies
- Extra seats RM19.90/month
- Priority support
Optional add-ons: extra regular WhatsApp device RM10/month each. Additional channels such as the official WhatsApp API, Facebook Page or Instagram RM29/month per channel (Pro, Max and Team). AI credits start from RM5 per top-up. Official WhatsApp API template-message charges, if used, are billed separately by Meta. Prices and promotions are subject to the platform provider.
AI WhatsApp Automation Packages
Choose setup only or setup with ongoing care.
Onesty's prices cover setup and management services. Platform subscriptions and third-party usage costs are separate for transparency.
BASIC SETUP
WhatsApp AI Starter
RM497 / setup
For businesses starting with AI FAQs and basic auto replies.
- Short business discovery session
- Basic automation setup on the customer's account
- Configure one supported regular WhatsApp number
- FAQ and business information setup
- Up to 10 key reply examples
- Workflow testing and user guidance
- 7 days of post-handover support
SETUP + MONTHLY CARE
WhatsApp AI Growth
RM997 setup
+ RM397 / month
+ RM397 / month
For SMEs wanting an AI chatbot and ongoing support without managing the configuration themselves.
- Everything in WhatsApp AI Starter
- Knowledge base setup for up to 30 FAQs/topics
- AI chatbot and auto replies based on the platform plan
- One basic follow-up flow
- Monthly review of replies and knowledge base
- One small update request per month
- Basic technical support via WhatsApp
- Monthly system status summary
MORE HANDS-ON MANAGEMENT
WhatsApp AI Managed
RM1,497 setup
+ RM697 / month
+ RM697 / month
For businesses needing multiple flows, more frequent improvements and active management.
- Everything in WhatsApp AI Growth
- Up to 3 conversation/follow-up flows
- Knowledge base setup for up to 60 FAQs/topics
- Periodic automation and issue checks
- Up to 2 small update requests per month
- Lead review and improvement suggestions
- Short monthly review session
- Higher-priority support
Platform cost note: Platform subscriptions, AI credits, official channel/API fees, third-party messaging charges, phone numbers, custom integrations and out-of-scope work are not included in Onesty's service fees. Any additional requirements and costs will be confirmed before setup.
Who It's For
For businesses receiving frequent WhatsApp enquiries.
Clinics & service centresOpening hours, services and appointments
Education & classesPackages, schedules, fees and registration
Retail & e-commerceProducts, prices, delivery and stock
Consultants & SMEsLead qualification and prospect follow-up
Frequently Asked Questions
What to know before getting started.
AI can help manage conversations, but clear rules and human review remain important, especially for sensitive or unusual cases.
Is the platform subscription included?
No. Onesty's package covers setup and/or management. Platform subscriptions, AI credits, channel/API and third-party charges are billed separately.
Can I use my existing WhatsApp Business number?
Available WhatsApp number connection methods depend on the system and account type used. The official WhatsApp API is a separate option with its own requirements, process and costs. We will review the right option before setup.
Can AI answer every customer question?
AI can answer based on the information provided and the configuration. Unclear, sensitive or out-of-scope cases should be handed over to staff.
Will Onesty maintain the system monthly?
Yes, for packages that include monthly management. Reviews, updates and support are included within the package limits. This is not unlimited support or free development of new features.
Can I send broadcasts or promotions?
Campaign features depend on the plan and WhatsApp connection type. Messaging must follow platform policies and customer consent. We do not encourage unsolicited bulk messages.
Can Onesty guarantee more sales?
We do not promise a specific sales result. Automation can improve response and follow-up processes, but results depend on the offer, demand, sales process and overall execution.
Start With the Right Workflow
Focus on your business. We'll help set up and maintain your AI WhatsApp system.
Tell us what customers usually ask. We'll recommend a setup and package based on your actual business needs.
Talk to Onesty on WhatsApp →